Last updated: 8 October 2026 Sold and shipped by Bhagyashri Sunil Bhujbal, sole proprietor, trading as SUBHAGYA ORGANIC SKINCARE, Flat No 102, X Wing, Omkar Bramha CHS, Adai, New Panvel, Panvel, District Raigad, Maharashtra 410206 · GSTIN 27AVWPB8279M1ZJ.
1. Where we ship
- Across India. Most of our customers are in Maharashtra, and that’s where delivery is fastest. We ship to the rest of India through our courier partners.
- We don’t ship outside India at the moment.
- If your PIN code can’t be served, we’ll tell you before you pay, or cancel and refund you in full.
2. Payment
- Prepaid orders (UPI, cards, net banking, wallets) are our standard.
- All orders are prepaid. We do not offer Cash on Delivery (COD).
3. Shipping charges
- Shipping is charged separately and paid by you. The exact shipping charge for your PIN code and order weight is shown at checkout before you pay. For WhatsApp orders, it’s in the order summary we send.
- Rates depend on your delivery location (Maharashtra or the rest of India) and the parcel weight.
4. Dispatch
- Orders are packed and dispatched as soon as possible, usually within a few working days (Monday–Saturday, excluding public holidays).
- Dispatch photo: when your parcel is packed, we send you a photo of your packed products and the courier name and consignment number on WhatsApp (or by email). Please keep this message, because it helps if anything goes wrong in transit.
5. Delivery time (estimates after dispatch)
Delivery time depends on your location and the courier. Parcels within Maharashtra usually arrive sooner than those going to the rest of India, and remote areas (North-East, J&K, Ladakh, Andaman & Nicobar, Lakshadweep) can take longer. We share an expected delivery time when we confirm your order.
We use local courier services. Some local couriers don’t offer online tracking. If yours doesn’t, WhatsApp us your order number for an update. Festivals, weather, strikes and remote locations can cause delays. If your order is much later than the estimate shown at checkout (for reasons within our control), you can cancel it for a full refund.
6. Orders placed on WhatsApp
WhatsApp orders follow this same policy. Before you pay, we send a summary with the products, prices, the shipping charge, the total, the delivery address, and a link to our Refund Policy.
7. Delivery problems
- Damaged, leaking, wrong or missing items: please report within 48 hours of delivery. See our Refund Policy for what to send and what happens next.
- Wrong address or nobody available: the courier may return the parcel to us. We’ll contact you to reship. Reshipping costs are paid by you, unless the mistake was ours.
- Lost in transit: if there’s no movement for 7 days, tell us. We’ll chase the courier, and reship or refund if it’s confirmed lost.
8. Bulk and distributor orders
Shipping terms for distributor/bulk orders are agreed separately in writing.
9. Contact
SUBHAGYA ORGANIC SKINCARE · WhatsApp +91 87795 35622 · Email sales@subhagyaorganic.com · Grievance Officer: Bhagyashree Bhujbal (sales@subhagyaorganic.com, +91 87795 35622).
SUBHAGYA ORGANIC SKINCARE is the trade name of Bhagyashri Sunil Bhujbal (sole proprietor).