Last updated: 8 October 2026
In short: We don’t accept returns or exchanges for change of mind, because skincare and personal-care products can’t be resold once they’ve left us. But if your parcel arrives damaged, leaking, wrong, incomplete or expired, or a product isn’t as described, we’ll replace it or refund you. Just tell us within 48 hours of delivery with photos or an unboxing video.
This policy is shown on every product page, in the cart, at checkout and in our WhatsApp order summary, before you pay. Nothing in it limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.
1. No returns for change of mind
- We can’t take back products because you changed your mind, didn’t like the fragrance or texture, or ordered the wrong item.
- Please read the product page, the ingredients and the label information before ordering, and patch test before first use.
- If you’re unsure which product suits you, ask us on WhatsApp before ordering.
2. What we will fix
| Problem | What to send us | Time limit | What we do |
|---|---|---|---|
| Damaged or leaking in transit | Photos of the outer parcel and the product, or an unboxing video (best) | Within 48 hours of delivery | Free replacement, or full refund |
| Wrong product received | Photos of the product and parcel label | Within 48 hours | We send the right product free, or refund |
| Item missing from the parcel | Unboxing video or photos of the opened parcel and contents | Within 48 hours | We send the missing item, or refund it |
| Expired, or past its best-before date, on arrival | Photo of the batch/expiry print | Within 48 hours | Replacement or full refund |
| Defective, or not as described on our site | Photos/video and a short description | As soon as you notice; we ask for 48 hours for transit damage, but genuine defects reported later are still looked at under your legal rights | Replacement or refund |
| Skin or scalp reaction | Stop use. Contact us with the product and batch number; see a doctor if needed | As soon as possible | We investigate with the maker and help case by case. This doesn’t change your legal rights |
How we check: we compare your photos/video with the dispatch photo we sent you when we packed your order. An unboxing video isn’t mandatory, but it makes the claim faster. We may ask you to keep the damaged product until the claim is settled; we won’t ask you to send it back unless the courier requires it, and if so we pay for that.
3. How to report
- WhatsApp +91 87795 35622 or email sales@subhagyaorganic.com within 48 hours of delivery, with your order number, the problem, and photos/video.
- We reply within 48 hours with our decision.
- Replacements ship as soon as possible after approval, at no cost to you.
4. Refunds
- Refunds (all orders are prepaid; we don’t offer COD): refunded to the original payment method within 5–7 working days of approval (your bank may take a few more days to show it).
- When the problem is ours (damaged, wrong, missing, expired, defective, not as described), we refund the shipping charge too.
5. Cancellations
- Before dispatch: cancel any time on WhatsApp or by email. Prepaid orders are refunded in full.
- After dispatch: the order can’t be cancelled, except under §5 of our Shipping Policy (much later than the estimate). If you refuse a prepaid parcel at the door without a valid reason, we refund the product price minus the shipping charges (forward + return).
- We don’t charge cancellation fees that we wouldn’t bear ourselves if we cancelled.
6. Distributor and bulk orders
Governed by the separate written distributor terms.
7. Grievances
If you’re not happy with how we’ve handled your issue, contact our Grievance Officer: Bhagyashree Bhujbal, sales@subhagyaorganic.com, +91 87795 35622, at the address below. We acknowledge complaints within 48 hours and resolve them within one month (Consumer Protection (E-Commerce) Rules, 2020). We’re available Monday to Saturday, 10 AM to 8 PM IST. You can also contact the National Consumer Helpline: 1915 / consumerhelpline.gov.in.
8. Contact
Bhagyashri Sunil Bhujbal, sole proprietor, trading as SUBHAGYA ORGANIC SKINCARE · Flat No 102, X Wing, Omkar Bramha CHS, Adai, New Panvel, Panvel, District Raigad, Maharashtra 410206 · GSTIN 27AVWPB8279M1ZJ · WhatsApp +91 87795 35622 · sales@subhagyaorganic.com